Privacy Policy

At Better Days Pty Ltd (“we”, “us”, “our”), we are committed to protecting and respecting your privacy. This policy outlines the basis on which any personal data we collect from you, or that you provide to us, will be processed in compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable data protection laws.

Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting our website, you are accepting and consenting to the practices described here.

1. Information We Collect About You

A. Information You Provide Directly

You may provide us with information by filling in forms on our website or by corresponding with us by phone, email, or otherwise. This includes information provided when you:

Request information about our services;
Sign up for newsletters or updates;
Make a complaint or enquiry;
Provide feedback through surveys or forms.

The personal data you provide may include:

Name;
Contact details (address, email, phone number);
Date of birth;
Medical or health-related information (where applicable);
Information related to your enquiries or concerns.

B. Information We Collect Automatically

You may provide us with information by filling in forms on our website or by corresponding with us by phone, email, or otherwise. This includes information provided when you:

Request information about our services;
Sign up for newsletters or updates;
Make a complaint or enquiry;
Provide feedback through surveys or forms.

The personal data you provide may include:

Name;
Contact details (address, email, phone number);
Date of birth;
Medical or health-related information (where applicable);
Information related to your enquiries or concerns.

2. How We Use Your Personal Data

We use your personal data for the following purposes:

To respond to your enquiries and provide you with information or services you request from us;
To manage our relationship with you;
To improve our website and ensure that content is presented in the most effective manner;
To send you newsletters or other communications you have opted into;
To comply with legal obligations, such as safeguarding requirements;
To assess and improve the effectiveness of our services.

3. Legal Basis for Processing

We rely on the following lawful bases for processing your personal data:

Consent: Where you have given clear consent for us to process your personal data for a specific purpose (e.g., subscribing to newsletters).
Contractual Obligation: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
Legal Obligation: Where we need to comply with a legal or regulatory obligation.
Legitimate Interests: Where processing is necessary for our legitimate interests (or those of a third party), provided that your interests and fundamental rights do not override those interests.

4. Disclosure of Your Personal Data

We may share your personal data with the following third parties for the purposes set out in this Privacy Policy:

Service providers who provide IT, email, and system administration services;
Professional advisers including lawyers, bankers, auditors, and insurers who provide consultancy, legal, and financial services;
Regulatory authorities or law enforcement agencies if required by law.

We ensure that any third party we share your data with respects the security of your personal data and complies with data protection laws. We do not allow third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes.

5. International Transfers

We may share your personal data with our group for the purposes set out in clause 5 of this Privacy Policy. This will involve transferring your data outside of Australia.
Whenever we transfer your personal data out of Australia, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
- we will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data; and
- where transfers to the EU or the UK take place, we may (if required by law) use specific contractual clauses approved for use in the UK and EU which give personal data the same protection it has in the UK and EU.
We require all third parties to respect the security of your Personal Information and to treat it in accordance with the law. We do not allow our third-party service providers or any group member to use your Personal Information for their own purposes and only permit them to process your Personal Information for specified purposes and in accordance with our instructions.

6. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process your personal data, and whether we can achieve those purposes through other means.

7. Your Rights

Under the UK GDPR, you have the following rights in relation to your personal data:

Right to access: You can request a copy of the personal data we hold about you.
Right to rectification: You can request that any inaccurate or incomplete personal data be corrected.
Right to erasure: You can request that we delete or remove your personal data where there is no compelling reason for its continued processing.
Right to restrict processing: You can request the suspension of processing of your personal data in certain circumstances.
Right to data portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format, and to transfer that data to another organisation.
Right to object: You can object to the processing of your personal data in certain circumstances, including for direct marketing purposes.

To exercise any of these rights, please contact us using the details provided below.

8. Data Security

We have implemented appropriate technical and organisational measures to protect your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. We also limit access to your personal data to those employees, agents, contractors, and other third parties who have a legitimate need to know.

In the event of a suspected data breach, we will notify you and any applicable regulatory authorities where we are legally required to do so.

9. Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a better experience when you browse our site and also allows us to improve our website.

For detailed information on the cookies we use and the purposes for which we use them, please refer to our Cookie Policy.

10. Changes to Our Privacy Policy

We keep our privacy policy under regular review and will place any updates on this page. This privacy policy was last updated on 14 October 2024.

11. Contact Information

If you have any questions about this privacy policy or our privacy practices, please contact us:

Data Protection Officer

Better Days Pty Ltd

57 Putney Bridge Road London SW18 1NP
Email: sarah@betterdays.uk
Phone: 07999 845028

You also have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues.